Managed IT Services are not a one-size-fits-all proposition. Rather, they should be tailored to the unique needs of your business. With TOLVA, you can adapt our services to fit your needs.
With the exponential pace of change in IT, it makes more sense than ever before to use Managed IT Services.
An extra set of hands – whether on-site or via remote support – is the solution. TOLVA is an extension of your business, helping with day-to-day IT management and strategic planning. We provide the fastest, friendliest and most effective response to your technology needs. Each and every day.
We take a holistic approach to your IT environment, applying our deep expertise across the full ICT spectrum to improve system availability and performance. We are your IT service desk. Your network operations team. Your cloud operations team. Tech support. Whatever you need to keep your business running at its peak
Our Managed IT Services are a cost-effective and secure way of growing your business without hiring new staff.
Managed IT Services includes:
Understanding that not all businesses are the same, rather than providing rigid packaged services, we’ve developed a personalised approach that is highly flexible, allowing you to choose specific IT components to be managed, or alternatively, outsource it all to us. This allows us to tailor our solution to what best meets your requirements.
- We operate a dedicated Service Team model for greater level of service. Your support requests are handled by a dedicated team of associates, all lead by a Service Delivery Manager as your primary point of escalation.
- We are transparent and accountable for our services and provide you with monthly meeting minutes, performance reports and score cards. All agreed action items from meetings are also recorded and tracked via the online portal for ease of access and tracking.
- We are serious about providing the highest level of customer service and satisfaction. So much so, that the business has key performance indicators that are purely based on customer satisfaction and feedback.